Careers

• Provide quality customer service and work toward the generation, promotion and maintenance of a quality work environment for the staff of Amarillo National Bank.
• Maintain a positive attitude and provide team support.
• Troubleshoot problems in all areas of the department -Including but not limited to VISA Checkcards, Bank by Phone, Prepaid Products, Merchant Processing and Credit Cards.
• Serve as back up on all job duties including the credit card area in the absence of the credit card representatives.
• Assist in Fraud investigations to ensure limited losses to Amarillo National Bank.
• Oversee ATM balancing, including money shipments as well as stamps.
• Ensure all card stock is housed in an accurate & secure manner.
• Ensure proper monthly, weekly & quarterly audits are completed.
• Ensure all dept. procedures are being followed. Compliance of all Reg E & other regulatory items are accurate.
• Assist ATM & Card Center Manager and any supervisors in duties as needed.

A high school diploma or equivalent is required. Must have 3-5 years’ operational experience with a working knowledge of ATMs, Credit Cards, Checkcards, and Merchant Processing. Must be able to communicate effectively with customers and all levels of bank personnel on a daily basis. Strong organizational skills and very detail oriented. Maintain customer service as our first priority and number one objective. Must be able to work with people & handle a variety of tasks. Ability to stay focused and work well under pressure. Must stay knowledgeable of all products. Must have strong typing, keypunch, and computer skills.

• Provide Quality Customer Service, Team Support, and Maintain a Positive Attitude.
• Works With Customer Service Reps To Maintain Compliance With Bank Policy, Regulatory Concerns, and Procedures.
• Ensures Friendly, Fast, And Efficient Customer Service Is Provided To All Customers.
• Maintains An Upbeat Environment.
• Assists CSRs With Questions And Problems.
• Helps Resolve Customer Problems And Complaints.
• Acts As A CSR & Lending Assistant On A Regular Basis.
• Assists With Teller Operations.

Experience in all phases of bank operations is necessary.  Two Or More Years Previous Banking Experience In New Operations, Accounts, CDs, Loan Documentation, Etc.  Two Or More Years Prior Supervisory Experience, With Proven Ability To Motivate Employees.  Excellent Written And Oral Communications Skills.  Ability To Deal Effectively With Customers, Employees, and Bank Management.  Ability To Work "Under Pressure".
Must Be Organized And Detail Oriented.  Typing 40 to 45 WPM & 10 Key By Touch.   PC Literate, With Experience In Word And Excel.  College Degree Preferred.

• Provide quality customer service and work towards the generation, promotion and maintenance of a quality work environment for the staff and tenants of Amarillo National Bank
• Maintain a positive attitude and provide team support
  Perform general maintenance on equipment and systems such as;
  
  • 1. Lighting and electrical systems
  • 2. Plumbing systems, fixtures, and pumps
  • 3. HVAC systems, components, and controls
  • 4. Mechanical systems and components
• Respond to after-hours emergency calls
  Other duties as assigned.

5 years’ experience in general maintenance of lighting, electrical, plumbing, HVAC systems, controls, mechanical systems and components, pumps, fans, and other equipment.  Good work ethic and detail oriented, with pride in workmanship.  Desire to be part of a successful maintenance team.  Ability to execute a high standard of quality service