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Part Time Customer Service Representative - Main Bank Lobby
December 6, 2018
| Job Grade: |
4 |
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| Job Duties: |
- Provide quality customer service and work toward the generation, promotion and maintenance of a quality work environment for the staff of Amarillo National Bank.
- Maintain a positive attitude and provide team support.
- Act as the receptionist/secretary.
- Open new accounts; open and redeem safe deposit box contracts.
- Sell and redeem CDs.
- Assist with bookkeeping questions, and help as needed to serve our customers as efficiently as possible.
- Take incoming and outgoing wires.
- Prepare monthly bank statements.
- Issue pulse cards.
- Sell and Place IRA’s on distribution.
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| Requirements: |
A high school diploma is required, some college is preferred and a minimum of 2 years of general banking experience. Teller, new accounts, CDs and general operations experience is helpful. Typing skills of 45-50 wpm, 10-key by touch, PC literacy, and general clerical and secretarial skills are required. The ability to work and communicate well with customers and fellow employees, both orally and in written form, is very important, as is a strong marketing/sales orientation. Must be neat in appearance and be able to work a flexible schedule. |
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If you are interested in applying for this position, please contact Personnel.
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Part Time Vault Teller - Lubbock Vault
December 6, 2018
| Job Grade: |
4 |
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| Job Duties: |
- Provide quality customer service and work toward the generation, promotion and maintenance of a quality work environment for the staff of American National Bank.
- Maintain a positive attitude and provide team support.
- Act as a paying and receiving teller.
- Process commercial customer deposits.
- Fill change orders for commercial customers.
- Work closely with supervisor and customers when questions or problems arise.
- Verify, straighten and bundle money sold to the vault. Provide friendly, fast and efficient customer service.
- Accept utility payments.
- Perform night Depository duty as scheduled.
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| Requirements: |
A high school education is required. Some previous work experience is preferred. Ability to work with large amounts of money and ability to run a ten-key calculator by touch is needed. Ability to work lobby and armored car windows and move from one to the other with ease is necessary. Ability to work with and communicate well with customers and employees is needed. Part-time employees must be able to work an extremely flexible schedule. Must have a neat appearance. |
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If you are interested in applying for this position, please contact Personnel.
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Escrow Specialist I - M/L Servicing
December 6, 2018
| Job Grade: |
6 |
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| Job Duties: |
- Provide quality customer service and work toward the generation, promotion, and maintenance of a quality work environment for the staff of Amarillo National Bank.
- Maintain a positive attitude and provide team support.
- New Loan maintenance and escrow account set-ups (taxes and insurance).
- Auto Payment (ANB draft and/or ACH) set ups.
- E-Statement set ups.
- Responsible for receiving all Title Polices and Recorded Deed of Trusts
- Scan closing packages in the file room
- Assist customers with Insurance Claims
- Performs Escrow Analysis
- Maintenance Tracking Logs
- Back-up Escrow Specialist II
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| Requirements: |
A minimum of 1-year mortgage loan experience preferred with a strong background in real estate property taxes; hazard insurance, flood and mortgage insurance (ESCROW). A minimum of 6 hours’ college accounting or equivalent preferred. The ability to recognize and meet deadlines. Must be organized, detail oriented and able to work under pressure. Ability to work independently and make appropriate decisions, as well as excellent customer skills. Computer knowledge: Word, Excel spreadsheets, application systems, type 55WPM and 10-key by touch. The ability to provide knowledgeable, courteous customer service at all times. |
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If you are interested in applying for this position, please contact Personnel.
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Telephone Service Representative - Call Center
December 6, 2018
| Job Grade: |
4 |
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| Job Duties: |
- Provide quality customer service and work towards the generation, promotion and maintenance of a quality work environment for the staff of Amarillo National Bank.
- Maintain a positive attitude and provide team support.
- Assist customers and employees with problems or questions concerning accounts, loans and bank services.
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| Requirements: |
A high school education is required. Previous bookkeeping experience preferred. Ability to work in a fast-paced environment with a professional attitude towards customers and co-workers. Excellent customer service skills are required. Bilingual Preferred. |
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If you are interested in applying for this position, please contact Personnel.
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Branch Teller II - American National Bank-Rush Location
December 5, 2018
| Job Grade: |
4 |
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| Job Duties: |
- Ensures Friendly, Fast, And Efficient Customer Service.
- Process All Paying & Receiving Items.
- Sell Cashier And Traveler Checks.
- Process Requests For Cash Advances.
- Collect And Deposit FICA Taxes For Business Customers.
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| Requirements: |
Previous Teller Experience Preferred. Excellent Oral Communications Skills. Self-Motivated With Excellent Decision Making Abilities. Typing 35 to 40 WPM, 10 Key By Touch. High School Education Or Equivalent. Ability To Work "Under Pressure". Must Be Organized And Detail Oriented. Must Be Willing To Work Weekends. |
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If you are interested in applying for this position, please contact Personnel.
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Customer Service Rep II - Soncy Branch
December 5, 2018
| Job Grade: |
5 |
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| Job Duties: |
- Provide quality customer service, maintain a positive attitude and provide team support.
- Act as the receptionist/secretary.
- Open new accounts
- Open and redeem safe deposit box contracts.
- Sell and redeem CDs.
- Take credit applications related to Consumer lending.
- Type loan forms (credit applications).
- Review Credit Applications.
- Pull and review credit reports.
- Fund, close and book loans.
- Assist with bookkeeping questions, and help as needed to serve our customers as efficiently as possible.
- Take incoming and outgoing wires.
- Prepare monthly bank statements.
- Issue pulse/check cards.
- Work closely with Manager/Supervisor on problem situations.
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| Requirements: |
A high school diploma is required, some college is preferred and a minimum of 3-5 years of general banking experience. Teller, new accounts, CDs and general operations experience is helpful. Typing skills of 45-50 wpm, 10-key by touch, PC literacy, and general clerical/secretarial skills are required. The ability to work and communicate well with customers and fellow employees, both oral and written is imperative, as is a strong marketing/sales orientation. Must be neat in appearance and be able to work a flexible schedule. |
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If you are interested in applying for this position, please contact Personnel.
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Digital Banking Manager / Officer - Electronic Banking
November 27, 2018
| Job Grade: |
11 |
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| Job Duties: |
- Provide quality customer service and work toward the generation, promotion and maintenance of a quality work environment for the staff of Amarillo National Bank. Maintain a positive attitude and provide team support.
- Make Marketing Calls on existing customers as well as potential customers. These calls are to be reported to the Marketing Department and will be discussed at the Marketing Meeting.
- Responsible for training of customer service staff for the support of the primary Online and Mobile Banking platforms (Q2) while working with the Managers of products or services it provides ensuring staff is able to provide ANB level service to customers.
- Work with all necessary Departments and Vendors to help ensure adequate reporting is being received to aide them in better serving their customers and enhancing the overall customer experience.
- Work closely with different Bank personnel to identify and maximize opportunities through information and technology to improve digital products, services, and business processes through PC and Mobile applications.
- Ensure new product releases are coordinated with Department Managers and impacted staff to maintain proper customer service levels all while adhering to Bank Marketing and Compliance guidelines.
- Work with all Department Managers or digital channel product managers in the Bank’s primary Online and Mobile Banking platform (Q2) to ensure they are getting the support they need from vendors and staffing to improve the overall customer experience. With advice from management, is able to monitor the competitor landscape and create new experiences or enhancements to current products or services while prioritizing and making sound recommendations to improve the overall customer experience.
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| Requirements: |
A High School diploma required. Degree preferred but not required. Must have 3 to 5 years of Banking operational experience and a clear understanding of the customer or departmental impact to a Bank or business when releasing new products. Able to work closely with different vendors related to digital, technological or customer facing products. Ability to multi-task and follow strict guidelines and timelines to achieve strategic Bank and product objectives. Must be able to communicate clearly and effectively via an appropriate level of verbal, written and presentation skills. Ability to work with different departments or areas within a Bank or business to understand the concerns or needs of each area while working to achieve an end objective. A solid background in customer service with strong technological knowledge and awareness of the digital, technology and payments landscape is required. Ability to take direction and feedback to prioritize needs and wants from different managers for various products to ensure customer impact is minimal and goals are achieved in a timely manner. |
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If you are interested in applying for this position, please contact Personnel.
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Receptionist / Part-Time Collector - Special Assets
November 12, 2018
| Job Grade: |
4 |
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| Job Duties: |
- Provide Quality Customer Service, Team Support, And Maintain A Positive Attitude.
- Greet Customers And Receive Payments.
- Answer Multi-Line Reception System For Incoming Telephone Calls And Direct To Proper
- Collection Representative.
- Prepare, Send Follow Up And File Correspondence, Both Incoming And Outgoing Credit Files.
- Prepare And Maintain Special Asset Reports Directed To The Board Of Directors.
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| Requirements: |
Must Possess Excellent Communications Skills. PC Literate With Emphasis on Word And Excel. High School Education Or Equivalent. Must Be Organized And Have Ability To Handle A Multitude Of Responsibilities. Excellent Communication Skills In Person And Over The Phone. Typing 40 WPM And 10 Key By Touch. Bilingual Skills Helpful. Professional Appearance. |
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If you are interested in applying for this position, please contact Personnel.
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Loan Processor - American National Bank Lubbock-Rush Branch
October 23, 2018
| Job Grade: |
6 |
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| Job Duties: |
- Provide quality customer service and work toward the generation, promotion and maintenance of a quality work environment for the staff of Amarillo National Bank
- Maintain a positive attitude and provide team support
- Process mortgage files after initial approval is completed.
- Verify required documentation and review files.
- Issue closing instructions
- Fund loans and check in packages to be reviewed for accuracy.
- Close all adverse files and make sure they are in compliance.
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| Requirements: |
College degree or minimum of 2 years related work experience required. Knowledge of procedures in processing and closing mortgage loans. Knowledge of M/L programs and products. Knowledge of M/L compliance regulations that pertain to loan processing. Must be well organized, and have ability to juggle multiple tasks on a daily basis. Excellent customer service skills and knowledge of Microsoft Office, Word, Excel required. Access, and M/L Applications Systems knowledge preferred. |
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If you are interested in applying for this position, please contact Personnel.
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Branch Teller II - Borger Branch
October 22, 2018
| Job Grade: |
4 |
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| Job Duties: |
- Ensures Friendly, Fast, And Efficient Customer Service.
- Process All Paying & Receiving Items.
- Sell Cashier And Traveler Checks.
- Process Requests For Cash Advances.
- Collect And Deposit FICA Taxes For Business Customers.
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| Requirements: |
Previous Teller Experience Preferred. Excellent Oral Communications Skills. Self-Motivated With Excellent Decision Making Abilities. Typing 35 to 40 WPM, 10 Key By Touch. High School Education Or Equivalent. Ability To Work "Under Pressure". Must Be Organized And Detail Oriented. Must Be Willing To Work Weekends. |
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If you are interested in applying for this position, please contact Personnel.
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