I have questions about:
ANB Cash Cards
How does the Amarillo Cash Card work?
Use your ANB cash card when making purchases from any merchant that accepts Visa. The total dollar amount of your purchases will automatically be deducted from the value of the card.
How do I make purchases with my Cash Card?
At the time of purchase you may select Credit and then sign the receipt. You may also select Debit and then enter your pin number when prompted. Either way it subtracts the amount from your preloaded balance.
What if I want to buy something that costs more than the value of the ANB Cash Card?
When using your card to make a purchase that is greater than the amount on the card, the cashier must enter the exact amount remaining on the card, then the difference will need to be paid separately.
What do I do with the card when the balance reaches zero?
You may visit any ANB full service branch location to request to reload your card. You may reload with cash or from an account drawn off of ANB. The fee to reload is $1.50.
Can I use my Cash Card at a restaurant?
Yes, when you use your Cash Card at restaurants, drinking establishments, and hair salons, please keep in mind that the proprietor might secure an authorization/approval on your card for an amount up to 40 percent more than the total bill. This is done to take into account a tip/gratuity. However, only the amount that you authorize will be deducted from the value of the card.
How can I get my balance or view transactions on my card?
Register your card on ANB.com or call (806) 378-8100 or Monday thru Friday, 8:00 am to 5:00 pm.
Can I use my Cash Card to buy gas?
Yes, However, you will have to go inside to pay with your card. Pay-at-the-pump purchases will not be allowed at gas stations. If the cashier pre-approves an amount before you pump gas, the pre-approved amount will be on hold for 3 days.
Can I use my Cash Card to get cash?
Yes. Your card will work at ATM’s. You may use any Amarillo National Bank ATM or Allpoint location free of charge. Visit ANB.com for locations.
Do I have to pay any fees for the card?
Only if your card is inactive for 6 months, a $2.00 fee per month will be deducted until the balance is zero.
What is the Minimum purchase value?
$15.00
What is the Maximum purchase value?
$1500.00
If the card is given to me as a gift can I reload the card?
No, only the original purchaser can reload the card.
How many times can I reload any one card?
2 times after the initial purchase load.
How do I report my card lost or stolen?
Call our customer service department at (806) 378-8100 Monday thru Friday, 8:00 am to 5:00 pm or after hours (877)321-8437.
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Credit Card Services
I have questions about:
General Credit Card Questions
What if my card is lost or stolen?
Immediately contact Amarillo National Bank to report the loss or theft and arrange for a replacement card to be mailed to you. You should keep a copy of these numbers and your account number in a convenient place-separate from your card.
Amarillo National Bank
(806) 378-8100
Mon-Thur: 8:00am - 5:00pm
Fri: 8:00am - 6:00pm
Sat: 9:00am - 12:00pm
(855) 207-7134 after business hours
What to do if you find a mistake on your statement?
If you think there is an error on your statement, write to us at:
Amarillo National Bank
Attn: Credit Card Dept.
410 S. Taylor
Amarillo TX, 79101
You must write to us no later than 60 days after you received the first statement on which the alleged error appeared. We must acknowledge your letter within 30 days unless we have corrected the alleged error by then. Within 90 days, we must correct the alleged error or explain why we think the billing statement was correct. You do not have to pay the amount in question while it is investigated, but you must continue to make payments on the rest of your outstanding balance. Please see your cardholder agreement for details.
How do I make a payment on my ANB credit card?
It's simple! You can pay your ANB credit card at your convenience:
- Online
- At any full-service ANB branch location
- By mail:
Amarillo National Bank
Attn: Credit Card Dept.
410 S. Taylor
Amarillo TX, 79101
Questions about getting started
Do I have to be a resident of the United States to apply for the Amarillo National Bank credit card?
Yes.
How old do I have to be to apply for the Amarillo National Bank credit card?
You must be 18 years or older.
How can I register my Amarillo National Bank credit card account?
Registration is easy:
How long will it take to receive my Amarillo National Bank card?
Upon approval, you will receive your new ANB visa within 7-10 business days, along with your cardholder agreement explaining the features, benefits and details pertaining to the use of your Amarillo National Bank credit card.
Questions about Credit Card Account Access
Is Credit Card Account Access free?
Yes, Credit Card Account Access is absolutely free to you as an Amarillo National Bank cardholder.
What can I do through the Credit Card Account Access service?
You will have instant access to your account information online. Specific features include:
- Account Summary — View your current account balance, available credit, minimum payment due, payment due date and last payment amount.
- Recent Activity — See all transactions posted to your account since your last statement.
- Dispute and Item — Simply click on the customer service tab and select file a dispute. Select the dispute type and fill in the transaction details pertaining to the questionable charge.
- View Statement Information — View, print and save up to 2 years of Statements.
- Manage My Profile — Use this simple tool to change your password, email address, user name and much more.
How can I make payments online?
Once your account is registered, you can log in to https://onlineaccessplus.com/anb/ and select the Payments option. You may make a payment on your credit card account now using your checking or savings account. Payments made prior to 3 p.m. Central Standard Time will be posted to your credit account on that day. Payments made after 3 p.m. Central Standard Time will post to your account the next business day.
You can also pay your ANB visa conveniently through our Online Bill Pay
Are there late payment fees?
If your payment is not received by the due date, you may be charged a late fee. Please refer to your Amarillo National Bank card agreement for more information.
Will my rate change if I miss a payment?
According to your Amarillo National Bank card agreement, if you are in default on any Amarillo National Bank credit card, Amarillo National Bank may increase the rate on the entire balance to a “delinquency” rate. This “delinquency” rate will apply to all outstanding debt and new balances.
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Electronic Check Processing
Questions about electronic check processing
Is electronic check processing secure?
Electronic check processing is not new to the financial industry and is a safe and reliable way of processing payments. It uses technology that has been developed and tested to process your check information securely.
Does electronic processing make my checks clear faster?
As technology and bank operations continue to streamline, check-processing speeds will continue to increase. This means money may be deducted from your checking account faster. Before you write a check, it's always best to make sure your account contains enough money to cover the check.
Can I still get my checks back with my account statements?
Yes. However, you may receive a mixture of canceled original and substitute checks (a printout of an electronic picture of the original check, plus payment information used by the banks). If you receive image statements (pictures of several checks on a single page), you also may notice that some of the pictures are of substitute checks.
Does electronic check processing mean my deposited checks will be available for withdrawal faster?
A federal law (the Expedited Funds Availability Act) specifies the maximum amount of time your bank has to make funds available to you — but most banks (including ANB) make funds available faster than required.
This law requires the Federal Reserve Board to reduce maximum hold times in step with reductions in actual check-processing times. Therefore, as check processing gets faster over time, the Board will reduce maximum hold times.
NOTE: If the bank decides to place a hold on funds that you have deposited by check, this does not affect your interest. Specifically, if you deposit a check into an interest-bearing checking account, we are generally required to begin crediting interest to your account no later than the business day on which the bank receives credit for the funds.
What is Check 21 and what is its basic purpose?
Check 21 is a federal law enabling banks to handle more checks electronically, which should make check processing faster and more efficient. Instead of physically moving most original paper checks from bank to bank, Check 21 allows banks to process more checks electronically.
Banks can capture a picture of the front and back of the check, along with the associated payment information, and transmit this information electronically. If a receiving bank or its customer requires a paper check, the bank can use the electronic picture and payment information to create a paper "substitute check." This process enables banks to reduce the cost of physically handling and transporting original paper checks, which can be very expensive.
What is the difference between Check 21 and programs that convert checks to electronic payments?
A check you write may be processed as a regular check. In that case, your rights are governed by check laws and regulations. Some merchants, however, may use your check as a source of information to create what's called an "electronic fund transfer." (You must receive notice that your check may be processed this way.)
Electronic fund transfers are governed by different laws and have different consumer rights than check payments. For more information, see the brochure "When Is Your Check Not a Check: Electronic Check Conversion" published by the Federal Reserve Board.
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Health Savings Accounts
What are the benefits of a Health Savings Account (HSA)?
Health Savings Accounts can provide significant tax benefits to eligible individuals. Not only can HSAs provide tax benefits related to paying qualified medical expenses. they may also provide benefits similar to many tax-favored retirement plans. including
- HSA contributions — by employer or employee — are excluded from income.
- HSA earnings are tax-deferred.
- If used for qualified medical expenses, HSA assets are never taxed.
Unused HSA assets may be used for retirement; however, effective 1-1-2011 they will be subject to a 20 percent penalty until the HSA account beneficiary turns age 65. If not used for medical expenses, they will be subject to income taxes.
Upon death, HSA assets become property of a named death beneficiary, or of the HSA account beneficiary's estate. A spouse may treat the assets as his or her own HSA, while non-spouse death beneficiaries must treat such assets as ordinary taxable income.
A spouse may treat the assets as his or her own HSA, while non-spouse death beneficiaries must treat such assets as ordinary taxable income.
Your employer may designate a group set-up at ANB for all employee HSAs, helping streamline the contribution process for both you and your HR department.
Content — ©2011 BISYS Retirement Services
What are qualified medical expenses?
For HSA assets to retain their tax-free status, they may only be withdrawn and used for certain expenses, including:
- Actual medical expenses, such as doctor visits, prescriptions, and transportation to get medical and dental care
- Long-term care insurance
- Health care coverage when unemployed
- Certain continuation-of-benefit health care coverage
- Certain health insurance after age 65
- Non-qualified uses of HSA assets are subject to taxation and a 20 percent penalty unless the HSA account beneficiary is age 65 or older, dies, or is disabled.
Content — ©2011 BISYS Retirement Services
Who is eligible to participate?
You are an eligible individual for any month if you:
- Are covered under a high-deductible health plan
- Are not also covered by any other health plan that is not a high-deductible health plan (with limited exceptions)
- Are not enrolled for benefits under Medicare (generally not yet age 65)
- Are not eligible to be claimed as a dependent on another person's tax return
Content — ©2011 BISYS Retirement Services
Can self-employed individuals have an HSA?
Sole proprietors and others who are self-employed can have a Health Savings Account. In fact, they're often ideal candidates for an HSA. In such situations, the business owner is both employer and employee.
HSAs are often advantageous for the self-employed because:
- High-deductible health insurance plans generally have modest premium costs, and may be an effective
cost-containment mechanism for the employer.
- The employer is protected against potentially catastrophic health care expenses.
- The HSA may serve the dual purpose of providing for both medical and retirement expenses.
Content — ©2011 BISYS Retirement Services
What are the HSA contribution rules?
The total amount you or your employer may contribute to an HSA for any taxable year is dependent upon whether you have individual or family coverage under a high-deductible health plan as shown in the table below.
What is considered a high-deductible health plan?
A high-deductible health plan (or HDHP) is an insurance policy that meets certain dollar limits as shown in the table below.
2017 HSA Cost of Living Adjustments
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Year
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HSA Annual Contribution Limit
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HDHP Minimum Annual Deductible
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HDHP Maximum Out-of-Pocket Expense
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2017
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$3,400 self-only
$6,750 family
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$1,300 self-only
$2,600 family
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$6,500 self-only
$13,100 family
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2018
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$3,450 self-only
$6,900 family
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$1,350 self-only
$2,700 family
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$6,650 self-only
$13,000 family
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*HDHP and contribution limitations are revised each year to reflect cost-of-living increases.
Content — ©2011 BISYS Retirement Services
Do HSAs require reporting?
HSAs require the following government reporting:
- HSA holders must report all contributions and distributions on their individual income tax returns.
- An employer contribution is reported on a business tax return, as well as on the W-2 form of any employee receiving an employer contribution.
- All contributions and distributions from an HSA account are also reported by the custodian or trustee where the HSA is held.
Content — ©2011 BISYS Retirement Services
What are the service fees for an HSA?
There is a $5 one-time set-up fee and a $3 monthly service fee.
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Online Banking
I have questions about:
General Online Banking Questions
How can I protect myself from cyber threats?
Check out our Top 12 Self-Protection Strategies.
Do I have to be an Amarillo National Bank customer to use Online Banking?
Yes, you must have at least one Amarillo National Bank account to use our online banking services.
Can I make a payment to a personal loan if I don't have checking or savings account with Amarillo National Bank?
Yes, you can make a personal loan payment without having an Amarillo National Bank checking or savings account. Simply click here. However, if you do have an Amarillo National Bank checking or savings account please pay you loan by logging in here.
How do I sign up for Online Banking?
First-time users enrollment
The easy on-screen directions will walk you step-by-step through the sign-up process and provide you with access to your account(s) with Amarillo National Bank, immediately after online forms are complete.
Once I finish enrolling for Online Banking, how long before I can begin using the service?
Your accounts will be activated immediately after all the sign up steps are complete and you may begin using Online Banking. Simply enter your username and password to access your accounts — if you are unable to access you account(s) online please contact us at (806) 378-8213 during normal business hours for assistance.
What are the system and browser requirements to access Online Banking?
To see a full list of our requirements, please see our System Requirements Page.
What type of transactions can I complete using Online Banking?
You can review and print transaction statements or monthly account statements, pay your bills and transfer funds between accounts. You can also select, sort and export transactions to personal financial management applications such as Microsoft® Money and Quicken®.
If you have ANB CDs and/or loans, you can even check your statements, balances and make loan payments via Online Banking (although you cannot transfer funds directly to CD accounts).
Can I download transactions to my software such as Quicken™, Microsoft Money™ or Microsoft Excel™?
It's easy to download transactions using the Export Feature in your Online Banking Account. Enter the account you wish to Export transactions from, use the transactions button to download up to 2 months of past transaction history. If you require more than 2 months of transaction history, please use the All Transactions button. This will allow you to pull up to 16 months of transaction history. You will be prompted to select the format you wish to use.
- .CSV - Comma Separated - Microsoft Excel.
- .QIF - Quicken.
- .QFX - Quicken version 2003 or later.
- .QBO - Quickbooks version 2003 or later.
- .OFX - Money.
Is there a daily cut–off time to complete transactions on the current business day?
Yes. Transactions completed via Online Banking on weekdays (Monday–Friday) before 7 p.m. will post to your account the same day. Transactions completed after 7 p.m. or on weekends will post to your account the next business day.
What is the charge for using Online Banking?
Online Banking is a free service provided to Amarillo National Bank customers.
Where can I get help with understanding and using Online Banking?
If you are needing help with Online Banking, please contact us at (806) 378-8213.
How do I change the viewing screen size of my monitor?
The optimal viewing size (screen resolution) for Online Banking is 800 x 600. Changing your screen resolution may help make Online Banking easier to use, but keep in mind that it will change the viewing size for all applications.
For PC users:
- Click on the Start button on the main Microsoft® Windows® screen.
- Go to Settings, then open the Control Panel.
- Select Display, then click on Settings.
- From there, change your screen size to 800 x 600.
For Mac users:
- Open System Preferences and click Displays. This will show you the preferences for your display and color settings.
- Click the Display tab, and change your screen size to 800 x 600.
How do I enlarge the size of the text as it appears on my screen?
You may change the size of the text by selecting View in the main header bar, then Text Size and selecting the size you prefer. Note: Changing the viewing screen size of your monitor will also enlarge the text appearance.
ID and Password questions
For a new account, what do I enter in the Access ID and Password box (on the login screen)?
To login you must first set up online access by going to www.anb.com and selecting set up online access on the home page. When you open the account, you will set up a username and password for your account login. Your username must be at least 6 characters and your password must have 8-12 alphanumeric characters- at least one letter and at least one number. The password is case sensitive, which means that upper and lower case characters should be typed as they appear.
How do I change my password?
To change your password, select settings on the lefthand menu and then select security preferences. Select the change password box, complete the required fields and the click change password button.
What do I do if I forget my password?
You will need to set up a new password. Use the "Forgot Password" link in the login area. Contact us at (806) 378-8213 or speak with a Customer Service Representative during your next bank visit.
What happens if I incorrectly enter my login information?
If you enter your username or password incorrectly three consecutive times, you will be locked out of online banking for 24 hours. However, if you are locked out three consecutive times, your online profile will need to be unlocked by a Digital Banking Representative. Please note that at this point, the "Forgot Password" link will not unlock your account. This is one part of our comprehensive security to ensure confidentiality. To gain access again or to receive a temporary password, contact us by phone at (806) 378-8213 or stop by any of our branches.
Questions about managing your accounts via Online Banking
Which accounts will I be able to view through Online Banking?
You may view any ANB checking, savings, credit card, CD or loan account on which you are an authorized signer.
Can I find out CD information (such as the maturity date) via Online Banking?
Yes, you can use Online Banking to find out the following information on any ANB CDs you own. When you click on your CD from the home page, select the details tab to view this information.
- Maturity date
- Balance
- Interest received
- Interest rate
- Transaction activity
Can I find out loan information (such as the loan rate) via Online Banking?
Yes, you can use Online Banking to find out the following information on any of your ANB loans. When you click on your loan from the home page, select the details tab to view this information.
- Loan rate
- Payment amounts
- Due dates
- Interest paid
- Principal balance
- Estimated Payoff information
- Loan and maturity date
How do I add accounts for viewing on Online Banking?
When you open a new ANB account, our Online Banking system will automatically add your account to your online profile. However, if you have two accounts under slightly different names (for example, "Kimberly Smith" and "Kim Smith") our system might consider those two different account-holders. In that instance, you can call a customer service representative and we can modify the system to recognize both accounts as yours. If you are not able to view all of your accounts on Online Banking, please contact us by phone at (806) 378-8213 or visit the nearest branch location.
What screens can I print from Online Banking?
You may print any screen that appears within the Amarillo National Bank website. Per your browsers printing options.
Does the balance shown on the Accounts Summary page include all transactions that have posted to my account?
For Checking and Savings information, all transactions that have been presented to the account (including those presented today) are included in the available balance.
Will Online Banking display transactions that will overdraw the account and/or be considered NSF (non-sufficient funds) transactions?
Yes, the transactions will be displayed on Online Banking — items that attempt to pay outside the overdraft limit will show pending. These items won't post and therefore you won't be able to view the transaction in your transaction history. (This includes instances where a deposit is being held because funds are not available to pay the item.)
Can I transfer funds between any of my accounts?
Yes, you may complete transfers to and from checking and savings accounts and make payments to loans.
Can I transfer funds between ANB and another bank?
Yes. To add an external account please contact us at 806-378-8213 to request this feature. You will need to verify the external account before transfers can be made.
How do I request a transfer of funds between accounts?
For Transfers:
- Select Transfers & Payments on the lefthand menu.
- Select Transfer My Funds
- Select the From Account and the To Account.
- Enter the amount.
- Select the Frequency and the Transfer Date.
- Enter a memo (optional).
- Click Transfer Funds.
To make a quick transfer while working within an account:
- Select the Quick Transfer Icon
- Select the From Account and the To Account.
- Enter the amount.
- Click Transfer Funds
- *Please note, this option will default to the account you are working on being the receiving account. If you change the TO Account, you can then select it as the FROM Account.
If you have any questions regarding the transfers please contact us at (806) 378-8213.
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Online Bill Pay
I have questions about:
Questions about getting started
What is the cost for using Online Bill Pay?
Online Bill Pay is free for all Amarillo National Bank checking account customers.
How do I start using Bill Pay?
You can enroll in Bill Pay by selecting "Pay Bills" on the lefthand menu. Select the account you want to use for Bill Pay and then accept the terms and conditions. You can then start to add merchants/payees and begin making payments.
How do I add a Merchant/Payee to my list?
Select Add Company or Person and then complete the requested fields.
How do I change the account number or address for a Merchant/Payee?
To change the account number, select the Merchant/Payee in the payment center. You will see an option that says change. Follow the prompts to change the number.
Questions about making payments
What type of bill payments are available?
There are two types — one-time and recurring. Payments can be sent out electronically, as a single check, or a draft check. Reoccurring payments are set to pay the same day every month. For more information on how payments are sent, please contact us at (806) 378-8213.
Do I have to re-enter payments each month?
If you make the same payment amount to a certain Merchant/Payee each month, you can set up automatic payments to send that same amount monthly. If the payment amount changes, you will need to create a new payment each time.
What is the maximum amount for any one payment?
Yes. If you plan to make a large payment, please call us at (806) 378-8213.
How far in advance can I set up a payment?
Payments can be set up as much as 12 months in advance.
Are there any payments I should not make through the system?
The following payment types should not be made through the system:
- Tax payments
- Court-ordered payments
- Payments to payees outside the United States
Questions about scheduling payments
What if my payment falls on a non-business day?
One-time payments cannot be scheduled for non-business days (such as weekends or federal holidays).
If an automatic/recurring payment date falls on a non-business day, the payment is processed on the preceding business day.
Can I cancel or change a scheduled payment for today?
For cancellation options, please contact us at (806) 378-8213.
Questions about payment processing and history
How will I know if a payment was processed successfully?
The Payment Activity Page will show a status of "Processed" for that particular payment. However, this does not guarantee the Merchant/Payee received or posted this payment
Is there a way I can verify online that a Merchant/Payee received my payment?
Actual verification needs to come from the Merchant/Payee.
If payment was made to the Merchant/Payee by check, you can determine if the check has been cashed by viewing the payment details under payment history.
If the payment was made via electronic means, you must contact the Merchant/Payee to verify that the payment was received and posted.
What do I need to do if one of my Merchants/Payees notifies me that a payment has not been received?
First, contact the Merchant/Payee directly to verify that the payment has not been received. Next, use the Payment History menu to confirm that your payment was processed from ANB.com. View the payment details and select Payment Inquiry to initiate a Payment Investigation.
Why do I get a confirmation number when I make a payment?
Confirmation numbers are provided for all confirmed or modified payments. This is your assurance that a payment has been scheduled. It is also a reference number that can be used for requesting research.
The payment history showed that my payment was processed, but my account has not been debited.
Please contact us at (806) 378-8213.
Is there a way to see my previous payments?
Payment history is retained for up to 7 years. You may search for past payments by using the Payment Activity page. You can enter the date range and then filter by the following:
- Recipient Name
- Category
- Status
- Account
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Mobile Banking
How do I set up Mobile Banking on my phone?
- Go to the app store/play store.
- Search "Amarillo National Bank" and download the app.
- Enter your login ID and password.
- Select a contact method for your secure access code.
- Register your device.
Once I request to be signed up, how long before I can begin using the service
You can get started immediately.
Which phones/mobile devices are currently supported?
To see a full list of mobile requirements, please see our System Requirements Page.
You should be able to access ANB Mobile Banking with any mobile device (phone, PDA or Palm®) that has Internet capability. If you are unsure of your phone’s capabilities, please contact your wireless provider. Please note: Although ANB does not charge for Mobile Banking, your wireless carrier's standard Web access rates do apply.
What type of transactions can I complete?
All Online Banking functionality is available through the app. You can also do mobile check deposits.
Can I transfer funds between any of my accounts?
You can complete transfers to and from your ANB checking and savings accounts.
Can I pay bills using Mobile Banking?
Yes! You can pay bills from absolutely anywhere with mobile banking.
Is there a daily cut-off time to complete transactions on the current business day?
Yes: 7 p.m. Central time.
What is the charge for using Mobile Banking?
ANB does not charge for mobile banking access; however, data and messaging rates may apply.
Where can I get help with understanding and using Mobile Banking?
Call 806-378-8213 or 1-800-ANB-FREE (1-800-262-3733).
How do I know my personal information is secure with Mobile Banking?
Your personal information is protected by advanced encryption technology to prevent unauthorized access.
We use your phone number to automatically verify your identity along with a password and authentication image.
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Mobile Pay
Apple Pay™, Samsung Pay™, and Android Pay™
Now, whether you are paying in a store or within apps, you can pay with your supported mobile device.
How to Pay
To pay, just hold your mobile device near, or *tap the contactless reader. A subtle vibration and beep will let you know your payment was successfully sent.
Where to Pay
You can pay anywhere Apple Pay, Samsung Pay, and Android Pay contactless payments are accepted. To see a full list of devices that are eligible for each of these mobile pay providers click links below.
Look for one of these symbols at checkout.
More information
Learn more about mobile pay at the following links:
*Android Pay Only.
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Travel Safety
Traveling with Mobile Devices
The Internet is at our fingertips with the widespread use of Internet-enabled devices such as smart phones and tablets. When traveling and shopping anytime, and especially during the holidays, consider the wireless network you are using when you complete transactions on your device.
What are the Risks?
Your smart phone, tablet, or other device is a full-fledged computer. It is susceptible to risks inherent in online transactions. When shopping, banking, or sharing personal information online, take the same precautions with your smart phone or other device that you do with your personal computer — and then some. The mobile nature of these devices means that you should also take precautions for the physical security of your device and consider the way you are accessing the Internet.
Should I use public Wi-Fi networks?
Avoid using open Wi-Fi networks to conduct personal business, bank, or shop online. Open Wi-Fi networks at places such as airports, coffee shops, and other public locations present an opportunity for attackers to intercept sensitive information that you would provide to complete an online transaction.
If you simply must check your bank balance or make an online purchase while you are traveling, turn off your device's Wi-Fi connection and use your mobile device's cellular data Internet connection instead of making the transaction over an unsecure Wi-Fi network.
Should I turn off Bluetooth when not in use?
Yes. Bluetooth-enabled accessories can be helpful, such as earpieces for hands-free talking and external keyboards for ease of typing. When these devices are not in use, turn off the Bluetooth setting on your phone. Cyber criminals have the capability to pair with your phone's open Bluetooth connection when you are not using it and steal personal information.
Should I be careful when using public charging stations?
Yes. Avoid connecting your mobile device to any computer or charging station that you do not control, such as a charging station at an airport terminal or a shared computer at a library. Connecting a mobile device to a computer using a USB cable can allow software running on that computer to interact with the phone in ways that a user may not anticipate. As a result, a malicious computer could gain access to your sensitive data or install new software.
Should I be concern with phishing scams?
Yes. If you are in the shopping mode, an email that appears to be from a legitimate retailer might be difficult to resist. If the deal looks too good to be true, or the link in the email or attachment to the text seems suspicious, do not click on it!
What do I do if my account is compromised?
If you notice that one of your online accounts has been hacked, call the bank, store, or credit card company that owns your account. Reporting fraud in a timely manner helps minimize the impact and lessens your personal liability. You should also change your account passwords for any online services associated with your mobile device using a different computer that you control. If you are the victim of identity theft, additional information is available from https://www.idtheft.gov/.
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Online Banking Troubleshooting Tips
If you are unable to log in to online banking here are a few troubleshooting tips to help you out.
Steps to checks
If you are still experiencing problems at this point, gather the following information and contact Amarillo National Bank customer support at (806) 378-8213 or 1-800-ANB-FREE (1-800-262-3733)
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